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Dear Cartridge World Franchise Partner,


We would like to thank you for your patience and support for the last few months and bring you up to date with our latest development as we continue with the transition from the Cartridge World distribution center in Emeryville, CA to CW SUPPLY, Inc.


Beginning October 1, 2011 all Franchisee supplies orders will need to be placed through our new website at the following link:




After October 1, 2011 the supplies.cartridgeworldusa.com website will not be able to process your orders, but will still be available for the following:


  • Knowledge Base – FAQS
    • Retail Pro
    • Retail Pro: New Reports
    • Website/Email Solutions
    • Royalties
    • Royalty Calculations


  • Customer Service – Support & Orders
    • Support


Because of this conversion, a new password has been assigned to your account; the new password is cwsupply1. We suggest you change this password after your initial log-on using the following the directions:

  • Select The “My Account” Tab displayed across the top of the website
  • Select Change Email/Password (far left of screen, beneath Set Preferences)
    • Enter the current password: cwsupply1
    • Enter your New Password and Confirmation of same
    • Enter your New Password Hint
    • If you wish to change your log-in ID, or e-mail address please enter the information accordingly.


Should you have any difficulty accessing the website, or have any other questions, please do not hesitate to contact Customer Service at 1-815-331-1596, or toll free 877-910-2123. CW Supply operation times and direct contacts are listed below.


Customer Service is available from 7am to 7pm Monday-Friday, Central Time.

Main contacts between 8:00 am and 4:30pm CST, M-F are:


·         Claudia Barajas at  cbarajas@cwsupplyinc.com


We apologize in advance for any inconvenience this may cause and again thank you for your support.  Feel free to call me directly at 815-331-1558 or drop me an email at samm@cwsupplyinc.com.


Best Regards,


Sam Matheny


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